Family Room
- 1 King-size bed and 1 Sofa bed,2 King Size Beds
- Shower
- Air conditioning
Hotel · Hanoi · Ha Noi Municipality
The West Hotel & Spa
A 3-star stay on Hang Dao Street, steps from the buzz of the Old Quarter and a short walk to Hoan Kiem Lake.
- Central Old Quarter location
- In-house spa and wellness centre
- City-view rooms with soundproofing
8.9
Great
1547 reviews
Booking.com 8.9 · 1547 reviews
About
The West Hotel & Spa
The West Hotel & Spa occupies a convenient spot on Hang Dao Street, placing you amid Vietnamese craft shops and casual bars in Hanoi's Hoan Kiem district. The Thang Long Water Puppet Theatre is about 7 minutes away on foot, and the lively night market is close by. The hotel operates a 24-hour reception, a tour desk, and currency exchange, making it a practical base for exploring the capital.
The property packs 30 rooms with city views, each equipped with air conditioning, a mini-bar, and a flat-screen TV. Guests can unwind at the spa and wellness centre, which offers massages, body scrubs, and facials, or dine at the on-site restaurant and snack bar. A paid airport shuttle and car hire are available for those wanting to venture further.
- No smoking on site
- Wi-Fi
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Excellent central location — A 5-minute walk from Hoan Kiem Lake and close to the night market and street food, with the Thang Long Water Puppet Theatre about 7 minutes away on foot.
- High staff ratings — Staff score 9.7, with guests calling out warm, attentive service and helpful local tips.
- Comfortable, quiet rooms — Soundproofed rooms with city views and balconies are praised for being peaceful despite the busy area outside.
- Well-regarded breakfast — Described as exceptionally nice with a huge variety of goodies.
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Worth weighing
4 to weigh- Small property scale — With only 30 rooms, the hotel may feel compact and could book out quickly during peak times.
- No pets allowed — The hotel's policy prohibits pets, so guests travelling with animals need to look elsewhere.
- Potential street noise — Though rooms are soundproofed, the Old Quarter is a busy, lively area, and light sleepers may still notice activity.
- Paid airport shuttle only — The airport transfer involves an extra charge, so budget-conscious travellers should plan accordingly.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Triple Room
- Sleeping arrangements for 3 persons
- City view
- Shower
- Air conditioning
Deluxe Double Room
- 1 King-size bed
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- 24-hour reception
- VIP check-in/out
- Express check-in/out
- Luggage storage
- Lift
- Currency exchange
- No smoking on site
Services
- Room service
- Housekeeping
- Car hire
- Laundry
- Tours/Ticket assistance
- Paid airport shuttle
- Welcome drink
Room amenities
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Patio
- Terrace
- Electric kettle
- Flat-screen TV
- Free toiletries
Food & drink
- Restaurant
- Snack bar
- Live entertainment
Spa & wellness
- Spa & wellness centre
- Massage (back, head, full body, foot)
- Body scrub
- Body wraps
- Facial
- Waxing
- Treatment room
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.9/10 from 1,547 reviews
Booking.com · 8.9 · 1547 reviews
8.9Verified guest“The staff were welcoming, particularly Viet, who helped with my luggage and suggested great local restaurants. The location right in the lively Old Quarter was perfect for sightseeing.”
8.9Verified guest“The staff were friendly and incredibly attentive, and the breakfast was exceptionally good.”
8.9Verified guest“A convenient base for a bustling area, close to the lake, the night street food, and the night market, with many tourist spots nearby. My room with a balcony was very comfortable, the breakfast offered a huge variety of tasty options, and the location was marvellous—just a 5-minute walk from Hoan Kiem Lake. The atmosphere was quiet.”
8.9Verified guest“Great weekend choice. The staff were absolutely kind and very pleasant. The deluxe queen room had an exceptionally comfortable bed, plus an electronic key card, a work desk, and a TV. The bathroom was clean and featured a bidet.”
8.9Verified guest“We loved our rooms with balconies. The location was excellent, just a 5-minute walk from Hoan Kiem Lake.”
8.9Verified guest“Ideal central location with easy access to local sights and vibrant street markets.”
04 — Location
Getting around Hanoi
The property sits in Hanoi.
Hoan Kiem Lake: A 5-minute walk from the hotel, this iconic lake is a popular spot for a morning stroll or an evening soak in the atmosphere.
Thang Long Water Puppet Theatre: About 7 minutes on foot, this theatre offers a classic Vietnamese cultural experience.
Old Quarter Night Market: Just steps away, the vibrant market comes alive in the evenings with street food and local goods.
23 Hang Dao, Hanoi, Ha Noi Municipality, Vietnam
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 14:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 30 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 14:00 until 23:59, and check-out is by 12:00.
Is breakfast included?
The hotel has a restaurant and snack bar, and guests frequently praise the breakfast, but whether it's included in your rate depends on your booking.
Does the hotel allow pets?
No. The hotel has a strict no-pets policy.
Is there an airport shuttle?
Yes, an airport shuttle is available, but it is a paid service.
What room types are available?
You can book a Family Room, a Triple Room, or a Deluxe Double Room, some featuring city views and balconies.
The bottom line
The West Hotel & Spa earns its strong rating through a prime Old Quarter location, attentive staff, and quiet, comfortable rooms. It suits travellers who want to be in the heart of Hanoi's action, with the spa a welcome bonus. The limited room count and lack of pet access are minor caveats against an otherwise solid stay.
8.9A reliable, well-located pick for exploring Hanoi's Old Quarter.
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